Service Request Form

Tell us what needs attention and our after-sales engineers will take it from there. Complete the form below and a service representative will be in touch.

After-Sales Engineers

Our experienced after-sales engineering team provides technical support throughout the life of your laser equipment and robotic systems. From installation and troubleshooting to maintenance, training, and replacement parts, our specialists work to keep your equipment operating safely, accurately, and efficiently.

Zhang Wei

Laser Cutting Machine and Robot Installation Specialist

Li Ming

Acquisition and Training Manager

Wang Fang

Senior Technical Consultant

Chen Hao

Robotics Integration Engineer

Liu Jun

Laser Equipment Procurement Officer

Zhao Lei

Automation Training Supervisor

Please fill out the Our Service Request form below.

Upon submission, you will receive an automatic response. Please allow 2-3 business days for a service representative to contact you.

Name, Contact Info, and Address

First Name *

Last Name *

Email *

Phone *

Preferred Method of Contact *

Street and House Number *

City *

ZIP Code *

Order and Product Info

Original Invoice Number (optional)

Original Date of Purchase/Delivery (optional)

A brief description/names of Item(s) Requiring Service *

General Description of Problem(s) *

To help expedite the process, please upload at least two photos for every problem: one photo close up with a finger pointing to the issue, the second standing back, showing the entire piece with the issue in view. (optional)

Browse Files Drag & drop files here, or click to browse

Has JTClaser serviced this product before? *

YesNo

Your Comments/Questions (optional)

By submitting you agree that this form does not guarantee your issue can be resolved under a warranty or JTClaser’s insurance claim, and additional JTClaser service fees may be required to resolve your issue.